International Shipping & Returns
We offer shipping to customers located in Continental USA, Canada, Europe, Asia, Australia, South America and parts of Africa. We also ship to customers who live in countries not listed, based on request. For USA Shipping, please see Shipping & Returns Policy. Due to the current COVID-19 Pandemic, shipping timeline and clearance may be impacted, which are out of our control.
I WANT TO PLACE MY INTERNATIONAL ORDER. WHEN CAN I EXPECT MY ORDER?Your destination location and shipping preference will determine how fast you can receive your order. We work with several carriers including USPS and UPS. During your checkout process, you'll be offered with shipping delivery carrier and options after you put your address. Delivery time usually ranges from 3 to 21 business days depending on your carrier selection, but due to the COVID-19 Pandemic it may be further impacted. Please allow 24-48 hours for the fulfillment of your order, before it goes out for shipping.
DO YOU OFFER EXPEDITED SHIPPING? I NEED TO PLACE AN ORDER FOR INTERNATIONAL SHIPPING BUT I NEED IT URGENTLY.We will certainly accommodate rush orders based on product availability. Based on destination location, you'll get various shipping choices when you check out. We utilize USPS and UPS.
DO I NEED TO PAY CUSTOMS FEE FOR MY INTERNATIONAL ORDER?Each country has its own custom regulations on packages received from the USA. Yenaé is not responsible for additional customs clearance charges.
WHAT IS YOUR RETURN POLICY?Unfortunately, at this moment, all our international orders are final sale - with no return or exchange- unless it arrives to you already damaged/incorrect. This is due to additional costs involved with international shipping rates and potential custom clearance fees, depending on each country's regulations. If your item gets damaged within 5 business days of purchase, please Contact us and we will work to address this issue for you. If you're open to incurring the additional costs involved with returns and exchange, please contact us.
MY PACKAGE ARRIVED DAMAGED OR WITH INCORRECT PRODUCT. HOW CAN I RETURN IT?Please Contact us within 5 business days of receiving your damaged/incorrect order. We will put a high priority on it to resolve this issue for you and walk you through the necessary steps.
DO YOU PAY SHIPPING COST FOR INTERNATIONAL RETURNS?We do not offer free returns at this time, unless they are for an order you received as already damaged or incorrect.
At Yenaé, your satisfaction and confidence in our products hold the highest importance. We proudly offer a 6-month warranty on all our pieces, assuring you that your jewelry will be free from materials and workmanship defects for six months from your purchase date.
In the rare event that any issues arise, we are poised to provide swift and dependable service. If your jewelry falls outside the warranty period, we also offer repair services for a nominal fee.
Feel free to reach out to our dedicated customer care team, and we will diligently address any concerns to ensure that your treasured jewelry continues to shine and grace you beautifully.
Request Repair Services
Please share detailed information with our Customer Care team, including your order number for faster processing.