Shipping & Returns Policy
We ship within Continental USA and Internationally. For international customers, please see International Shipping & Returns Policy.I WANT TO PLACE AN ORDER. WHEN CAN I EXPECT MY ORDERS?
For all USA orders, please up to 7 business days to receive your order. Please allow 24-48 hours for the fulfillment of your order, before it goes out for shipping. Please note, due to the ongoing COVID-19 pandemic, shipping carriers may experience delays, which are outside of our control.I NEED TO PLACE AN ORDER BUT I NEED IT URGENTLY. DO YOU OFFER EXPEDITED SHIPPING?
We accommodate rush orders at an additional charge. We offer Free USA Shipping, which takes 5-7 business days. If you have a rush order, you can selected one of our various shipping options during checkout, once you add your shipping address. We utilize USPS and UPS. Please note, due to the ongoing pandemic, there may be delays by shipping carriers.WHAT IS YOUR RETURN POLICY?
If you are not completely satisfied with your order, we offer customers our 14-day return and exchange policy. Products must be returned in a resellable condition in the original packaging they were delivered, along with proof of purchase. Contact us to initiate your return/exchange request and we will get back to you within 1-2 business days. You will have the option to get a full refund or a store credit for an exchange.MY PACKAGE ARRIVED DAMAGED OR WITH INCORRECT PRODUCT. HOW CAN I RETURN IT?
Please Contact us within 5-days of receiving your damaged/incorrect order. We will put a high priority on it to resolve this issue for you.DO YOU PAY SHIPPING COST FOR RETURNS?
Unfortunately, we do not offer free returns at this time, unless they are for damaged or incorrect orders.
At Yenaé, your satisfaction and confidence in our products hold the highest importance. We proudly offer a 6-month warranty on all our pieces, assuring you that your jewelry will be free from materials and workmanship defects for six months from your purchase date.
In the rare event that any issues arise, we are poised to provide swift and dependable service. If your jewelry falls outside the warranty period, we also offer repair services for a nominal fee.
Feel free to reach out to our dedicated customer care team, and we will diligently address any concerns to ensure that your treasured jewelry continues to shine and grace you beautifully.
Request Repair Services
Please share detailed information with our Customer Care team, including your order number for faster processing.